Shipping Policy

Last updated: September 27, 2026

At ASTUVEA, we do our best to ensure that your order is processed and delivered as quickly as possible. Below you will find all the information regarding our shipping process.

1. Shipping Destinations

We currently ship our products to mainland France, and we also ship Internationally.

Orders are shipped to the delivery address provided at checkout. Customers are responsible for ensuring that their shipping information is accurate and complete.

2. Order Processing

After receiving your order, it is generally processed and prepared for shipment within 1–3 business days.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Orders placed during weekends or public holidays will generally be processed on the next business day.

3. Delivery Times

Estimated delivery time is generally 5–10 business days from the date your order is shipped.

Delivery times are estimates and may vary depending on the carrier, destination, periods of high shipping volume, or circumstances beyond our control.

A delivery delay does not automatically result in the cancellation of an order. In the event of a significant delay, please contact our customer service team so that we can assist you in tracking your order.

4. Shipping Costs

Any applicable shipping fees will be clearly displayed during checkout before you confirm and pay for your order.

When free shipping is offered, the applicable conditions will be clearly stated on our website.

5. Order Tracking

When a tracking number is available for your order, it will be provided to you by email after your order has been shipped.

Please note that tracking information may take several days to become available or update after your package has been shipped.

If your tracking information has not been updated for an unusually long period or you experience an issue with your delivery, please contact us at:

[aznable.offscript@gmail.com]

6. Delayed, Lost, or Damaged Packages

If your package appears to be delayed, lost, or delivered damaged, please contact us as soon as possible at [aznable.offscript@gmail.com] and include your order number.

If your package arrives damaged, we recommend, where possible, keeping the original packaging and taking photographs of both the package and the product. This may help us process your request more efficiently.

We will review your situation and let you know what steps to take.

7. Incorrect Shipping Address

Please carefully check your shipping address before completing your order.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible at [aznable.offscript@gmail.com].

We cannot guarantee that an address can be changed once your order has been processed or shipped.

8. Delivery and Receipt

Orders are delivered to the shipping address provided at checkout.

Once the package has been delivered according to the carrier's delivery records, the tracking information may show the order as delivered. If you cannot locate your package despite this status, please contact us so that we can assist you with the necessary steps.

9. Questions About Your Delivery

If you have any questions regarding your order or its delivery, please contact our customer service team:

ASTUVEA
Email: [aznable.offscript@gmail.com]

We will do our best to respond to your request as quickly as possible.

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The delivery times stated on this page are estimates and do not constitute a guaranteed delivery time, except where otherwise required by applicable law.